Our Commitment to Your Satisfaction
Since 1978, E-rigging Store has been dedicated to providing durable, safety-focused rigging and marine hardware to professionals and enthusiasts worldwide. We stand behind the quality of our American-made products and want you to be completely satisfied with your purchase.
If you’re not entirely happy with your order, we’re here to help. Our returns and exchanges process is designed to be straightforward and professional, reflecting the same reliability you expect from our rigging equipment.
- Return Period: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 3-5 business days after receipt
Return & Exchange Process
Step 1: Review Eligibility
Before initiating a return, please ensure your item meets the following criteria:
- Item is in original, unused condition
- All original tags and packaging are intact
- Return is initiated within 15 days of delivery
- You have your original order confirmation or receipt
Step 2: Submit Return Request
Contact our customer service team at [email protected] with the following information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear E-rigging Store Team,
I would like to request a return/exchange for my order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return: [Product Name(s) and SKU(s)]
– Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Alternative Product if applicable]
Please provide return instructions and any required documentation.
Thank you,
[Your Name]
[Your Phone Number]
Step 3: Ship Your Return
Once approved, you’ll receive a Return Authorization Number and shipping instructions. Please include the following with your return:
- Return Authorization Number clearly visible on the package
- Completed return form (will be provided)
- All original items in their packaging
- Any included documentation or accessories
Step 4: Processing & Refund
Once we receive your return at our Las Vegas facility:
| Process Step | Timeline | Details |
|---|---|---|
| Inspection & Processing | 1-2 business days | Quality check and verification |
| Refund Initiation | 3-5 business days | Refund to original payment method |
| Funds Availability | Additional 3-10 business days | Depending on your bank/payment provider |
Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged:
- Swage Tools & Fittings – Once used, these specialized tools cannot be resold
- Custom-cut Cable & Wire Rope – Products cut to specific lengths
- Opened Marine Soft Rope – Hygiene and safety concerns
- Installed Security Chain & Locks – Security compromise
- Used Hoists, Pullers, & Grips – Safety-critical equipment
- Special Order Items – Products ordered specifically for your requirements
Exchange Policy
We offer exchanges for items of equal value. If you need a different size or product:
- Exchange requests must be made within the 15-day return period
- You are responsible for shipping costs for both return and new shipment
- If the exchange item costs more, you’ll pay the difference
- If the exchange item costs less, we’ll refund the difference
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll cover return shipping costs
- Choose between replacement or full refund
Refund Methods
Refunds are processed to your original payment method:
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Appears on your next statement |
| PayPal | 3-5 business days | Direct to your PayPal account |
Need Assistance?
Our customer service team is here to help with any returns or exchanges:
Email: [email protected]
Phone: [Your Customer Service Phone Number]
Address: E-rigging Store, 1809 Hall Street, Las Vegas, NV 89101
We typically respond to all inquiries within one business day, maintaining the same professional service standards we’ve upheld since 1978.
Note: This policy applies to all orders shipped globally, except for certain Asian countries and remote regions where we do not ship. For international returns, customers are responsible for any customs duties, taxes, or additional shipping charges.
Thank you for choosing E-rigging Store. We appreciate your business and are committed to ensuring your complete satisfaction with our rigging and marine hardware products.